Frequently Asked Questions

Are your products authentic?

Yes. All products are sourced through authorized suppliers, and every preloved item is inspected for authenticity before listing.

What's the difference between new and preloved items?

New items are unworn and come in original packaging. Preloved items are pre-owned pieces that have been inspected for quality and condition before being offered for sale.

How long does shipping take?

Orders are dispatched within 24–48 hours. Delivery then takes an average of 3 business days within the EU, or 5–7 business days outside the EU.

Do you ship worldwide?

Yes, we ship worldwide via DHL, FedEx, or UPS. Currently we are unable to deliver to Russia, Belarus, or Ukraine.

What is your return policy?

We offer a 14-day return policy from the date of delivery. Items must be unworn, and a reason must be provided to initiate the return. See our Shipping & Returns page for full details.

What if I receive a damaged or incorrect item?

Send us photos of the product, tag, and defect within 14 days of delivery, and our team will review the case and arrange a return label if confirmed.

How can I contact you?

Email support@umarcheema.com or create a Customer Support Ticket.