Refund policy

Refund and Return Policy

At Umar Cheema, your satisfaction matters to us. This page explains our return window, how to start a return, what to expect during inspection, and how long refunds take to process.

14-Day Return Policy

All orders are covered by our 14-day return policy, counting from the day the parcel was received by the customer. If your order includes multiple items, you can return one item, several items, or the entire order.

A reason must be provided to initiate a return. All returned items are subject to inspection before a refund is issued. Used or worn items will not be refunded — instead, such items will be shipped back to the customer at their cost.

How to Start a Return

To begin the return process, please initiate your request as soon as possible after delivery using one of the following methods:


Once your return is approved, we will provide the correct return address for your order's warehouse, along with full return guidelines. You may use your own shipping label, or we can create one for you.

Return Guidelines

  • Items must be shipped back within 14 days of delivery.
  • Returns must be sent using UPS, FedEx, or DHL only. Returns sent via regular postal services are not accepted and will be declined.
  • A reason must be provided when initiating the return.
  • All returns are inspected on arrival before a refund is issued.
  • Used or worn items will not be refunded and will be shipped back to the customer.

Refund Timing

Once your returned item passes inspection, your refund is issued to your original payment method. Please allow the following approximate timeframes:

  • Inspection: processed promptly upon receipt at the warehouse
  • Refund issued: shortly after inspection is confirmed
  • Funds visible in your account: typically 5–10 business days after the refund is issued, depending on your bank or card provider

Damaged or Incorrect Items

If a damaged or incorrect item is delivered, the customer must provide photos within 14 days of delivery clearly showing:

  • The product
  • The tag
  • The visible defect or issue

Once submitted, the case is reviewed in coordination with our warehouse team to verify the condition of the item at the time of shipment. If the issue is confirmed, a return shipping label will be provided at no cost to the customer. After the item is returned and received, a refund will be issued.

Return Addresses by Warehouse

Because we ship from multiple warehouses, the correct return address depends on where your order was fulfilled from. Please confirm the correct address with our support team before shipping any return. For reference:

Warehouse Company / Contact Name Address Phone
Italy (Piacenza, Beati, Florence, Giuseppe, Milano, Modena, Como, Napoli, Pescara, Pomezia, Rome, Bergamo) Lux Distribution AB Via Maddalena 16, Piacenza 29121, Italy +39 320 574 3220
Germany – Salzburg Lux Distribution AB Via Maddalena 16, Piacenza 29121, Italy +39 320 574 3220
Sweden – Stockholm Lux Distribution AB Sjöåkravägen 27, 564 31 Bankeryd, Jönköping, Sweden +39 320 574 3220
Sweden – Jönköping Joseph Tekin Sjöåkravägen 27, 564 31 Bankeryd, Jönköping, Sweden +46 76 169 82 53
USA – Florida BGW Wholesale 665 Florida Central Pkwy, Longwood, FL 32750, USA +1 612 298 4399
Spain – Alicante Luis Mejias – Relojitos Euromediterranea S.L. C/ Argentina, 9, local 03690, San Vicente del Raspeig, Spain
Working hours: 07:00–15:00 CEST		 +34 965 67 04 18
Belgium – Brussels Patricia Cossettin Teixeira Atomiumsquare 1, 251B, 1020 Brussels, Belgium +32 475 31 83 14
Northern Ireland – Belfast (returns from US) William Dimon 327 Chapel Avenue, APT A, Delaware 19703, United States —
Northern Ireland – Belfast (returns from Europe & UK) Simon Doherty 12 Crosby St, Bangor, North Ards and Down, United Kingdom, BT20 5EE —

Questions?

If you have any questions about your return or refund, contact us at support@umarcheema.com.